Buyers are demanding that their needs be met instantaneously – the solution, revive your B2B marketing funnel with chatbots. And can we blame them? Everything we do is accessible at our fingertips – from ordering food, rides, and services at the click of a button. 45% of consumers say they will switch brands if a […]
Category Archives: Customer Retention
The Complete Guide to Building Credibility as an Agency
Many brands have incorporated digital as a key part of their marketing strategy – however, there is still a huge percentage of businesses that have been slow to embrace this change. As a marketer, especially one working at an agency, this may not seem relevant to you at all – but, I’m here to tell […]
#FeatureFriday with i4 Solutions on Insights into Conversion Rate Optimization and Reviews
Now is the time for your business to take advantage of conversion rate optimization and reviews to enhance improve branding as more buyers shift to digital. According to Michael Nathanson, an analyst at MoffettNathanson, with companies widely expected to slash marketing budgets, the ad industry could see nearly $26 billion in lost revenue, or a […]
Customer Retention Strategies That Every Agency Should Know
Most businesses generally focus their marketing efforts on lead generation and sales, customer retention strategies tend to be put on the backburner. Of course, acquiring new leads is great, but retaining existing customers should be your primary focus. According to Brandongaille, 12-15% of consumers who are loyal to an organization represent 55 – 70% of […]
The Future of CX: Trends to Watch in 2020
The future of CX (customer experience) is very important to the success of your business in 2020. In the digital era customer’s expectations for brands are continually evolving and it’s important to be mindful of this. If your team is looking to stay-up-to-date on the latest trends for agencies, customer experience, and scaling marketing efforts […]